Shipping and Refund Policy

Last Updated: January 16, 2026

Thank you for choosing MONOMolecule™.
We are committed to ensuring transparency, quality, and customer satisfaction.
This Shipping & Returns Policy outlines how shipping, returns, and related customer service matters are handled for purchases of MONOMolecule™ products.


1. Shipping Policy

At this time, MONOMolecule™ does not offer direct sales or product shipping from our website.
All purchases are fulfilled exclusively through our official Amazon storefront.

To place an order, please visit:
👉 MONOMolecule™ Official Amazon Store


Fulfillment by Amazon (FBA)

When you purchase MonoMolecule™ products through Amazon, your order will be processed and shipped by Amazon or its authorized fulfillment partners.
Amazon’s shipping rates, carriers, and delivery timelines vary by location and product selection.

Once your order is confirmed:

  • You will receive a confirmation and tracking link directly from Amazon.
  • Delivery times are subject to Amazon’s own logistics and carrier schedules.
  • MONOMolecule™ is not responsible for shipping delays, lost packages, or damages occurring during shipment through Amazon’s network.

For questions or updates regarding shipping, please refer to Amazon’s official Shipping & Delivery Policy.


2. Returns & Refunds

Because all orders are processed via Amazon, returns and refunds are governed by Amazon’s official Return Policy.

To initiate a return or refund, please:

  1. Go to your Amazon Orders page.
  2. Select the MONOMolecule™ product you wish to return.
  3. Follow Amazon’s instructions to request a return, refund, or replacement.

Eligibility

Typically, Amazon allows returns on most new, unopened items within 30 days of delivery, per their policy.
If your item is damaged, defective, or incorrect, Amazon Customer Service will assist with an exchange or refund in accordance with their guidelines.

For further assistance, you may also contact our team at
📧 info@monomolecule.com.
We will be happy to help coordinate with Amazon to ensure your satisfaction.


3. Product Satisfaction Guarantee

At MONOMolecule™, we stand by the quality of our products.
Although fulfillment is handled by Amazon, we are fully dedicated to ensuring you are satisfied with every purchase.

If you experience an issue with a product, please reach out directly to us at info@monomolecule.com with details of your concern.
Our customer support team will respond within 1–2 business days and will gladly assist in resolving your issue or guiding you through Amazon’s process for returns or replacements.


4. International Shipping

At this time, MONOMolecule™ does not offer international shipping or fulfillment outside of Amazon’s available regions.
We intend to expand our distribution and international capabilities in the future.
Updates will be posted to this policy when international shipping becomes available.


5. Policy Modifications

We reserve the right to modify or update this Shipping & Returns Policy at any time to reflect changes in our operations, partnerships, or legal requirements.
All updates will be reflected with a revised "Last Updated" date at the top of this page.


6. Legal Notice and Disclaimers

All MONOMolecule™ products are dietary supplements, and all product-related statements are made in accordance with U.S. Food and Drug Administration (FDA) guidelines.

FDA Disclaimer

These statements have not been evaluated by the Food and Drug Administration.
These products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, nursing, taking medication, or have a medical condition, seek the advice of your physician or other qualified healthcare provider before using any dietary supplement.
Always read product labels carefully and use only as directed.

Liability Disclaimer

MonoMolecule™ is not responsible for:

  • Delays, damages, or loss of shipments once orders are transferred to Amazon’s custody.
  • Any adverse effects resulting from misuse, overuse, or failure to follow labeled instructions.
  • Third-party sellers or unauthorized distributors offering MonoMolecule™ products outside our official Amazon storefront.

By purchasing our products through Amazon, you agree to adhere to Amazon’s Terms of Service and Return Policy, as well as this MonoMolecule™ Shipping & Returns Policy.