Privacy Policy

Privacy Policy: Global Data Protection and User Security Framework

Execution Date: April 30, 2026

At MONOmolecule, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our clinical approach to data management, explaining how we collect, use, and safeguard your data when you visit monomolecule.com. This framework is designed to provide maximum transparency while shielding the website and its users from fraudulent activity and unauthorized data exposure.

1. Scope and Information Collection

We collect "Personal Information"—data that identifies or could reasonably be linked to you—through three primary channels to ensure a seamless and secure experience.

A. Information Provided Directly

This includes details provided during account creation, checkout, or support inquiries: name, email, shipping/billing addresses, and communication preferences. We also process batch numbers or health-related inquiries voluntarily shared during customer support interactions.

B. Automated Collection

When interacting with our platform, we automatically collect device and usage data (IP address, browser type, and interaction patterns) to optimize site performance and security.

C. Payment Security

Financial transactions are processed exclusively through secure, PCI-compliant third-party providers (e.g., Shopify Payments). MONOmolecule does not store full credit card numbers on our servers, significantly reducing user liability in the event of an external breach.

2. Legal Basis for Data Processing

Legal Basis Purpose
Contractual Necessity Order fulfillment, delivery, and account management.
Legitimate Interests Website optimization, fraud detection, and R&D.
Consent Marketing communications and tracking cookies.
Legal Compliance Tax, accounting, and regulatory reporting obligations.

3. Fraud Prevention and Site Protection

To protect the integrity of the MONOmolecule platform and our community, we reserve the right to disclose information when required to detect, prevent, or address fraud, security, or technical issues. This includes the exchange of information with other companies and organizations for credit risk reduction and legal compliance.

We implement 256-bit SSL encryption for all web traffic and restrict internal data access to authorized personnel on a strict "need-to-know" basis. While we take every reasonable precaution, no online system can guarantee absolute security.

4. Privacy Rights and Choices

Depending on your jurisdiction (e.g., California, EU, UK), you possess specific rights regarding your data. MONOmolecule honors Global Privacy Control (GPC) signals; if your browser transmits a GPC signal, we treat it as a request to opt-out of third-party tracking and data sharing for targeted advertising.

  • Access and Correction: You may request a copy of your data or fix inaccuracies.
  • Deletion: You may request that we "forget" your data, subject to legal retention mandates.
  • Opt-Out: You have the right to opt out of the "sharing" of data for cross-contextual behavioral advertising.

5. Cookies and Tracking Technologies

We use cookies to enhance functionality. Essential cookies are required for site navigation and checkout and cannot be disabled. Performance and Preference cookies help us remember your settings and analyze traffic to improve our scientific content and product delivery.

Privacy FAQ

1. Do you sell my personal data?

No. MONOmolecule does not sell your personal information for monetary compensation. We only share data with trusted partners (like Amazon FBA for shipping) required to fulfill our service to you.

2. How do I exercise my data rights?

Email info@monomolecule.com with the subject line "Privacy Rights Request." For your protection, we will verify your identity before processing any data requests.

3. How long do you keep my data?

We retain your information only as long as necessary to fulfill orders or meet legal and tax obligations. Anonymized data may be kept for long-term trend analysis.

Contact Data Officer

Legal Disclosure and International Transfers

MONOmolecule operates globally. Your data may be processed in multiple jurisdictions, including the United States. We implement recognized legal mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected regardless of where it is processed.

Our services are intended for adults aged 18 and older. If we discover a minor has provided information, we will delete it immediately upon notification.